Frequently Asked Questions

The value of time is not in its duration but in its moments.

Order and delivery
Exchanges and returns
Warranty
Watch questions

Order and delivery

In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. Consult the Track and Trace of DHL to see where the package is at the moment. Have you not received anything 4 days after the expected delivery time? Please contact us and we will solve this with you.

Exchanges and returns

Yes. You can return any order to us within 14 days without giving a reason.

The item must be in good condition and not damaged. Also, everything must be returned in the original packaging. Please note: the 'tag' must not be cut loose. In addition, the 'plastics' must remain on the watch.

Urban Ace must be able to sell these watches again after return. Once we have received your return in good order, we will check whether the watch(s) is/are damaged. We can offset any resulting depreciation with the amount to be refunded. We try to process returns within a maximum of 2 weeks.

To return your order, please contact us at info@urbanace.nl or fill in the contact form .

For all return conditions, please see: Urban Ace Return Conditions

You have reduced your watch yourself or you have had your watch reduced, then it is unfortunately no longer possible to return your Urban Ace watch. Even if we make your watch to size (adjust watch strap), then we can no longer take the watch back, because the watch is then custom made.

For more information about returns:
Exchanges and returns

If you want to reduce the size of your watch strap yourself, please read:
Make watch smaller

Warranty

You will receive a standard 2-year warranty on your order. This warranty is valid when the product does not function properly or when the product does not meet quality requirements. Urban Ace always reserves the right to refuse returns when:

We suspect that the product was not damaged due to our error
The product does not meet the return requirements
The product has already been used
The contents of the package are not complete and in original condition

For all warranty conditions, see: Urban Ace Warranty Conditions

Watch questions

Yes, an Urban Ace watch is water resistant up to 5ATM.
Below are some everyday applications that a 5 ATM watch is suitable for:

Rain on the watch: Resistant to unexpected rain showers and splashes.
Washing hands (splashing water on the watch): Can be held under running water without any problem.
Showering with the watch: Resistant to water jets while showering.
Swimming with your watch: Suitable for swimming in pools or calm water, such as a lake.

Be careful with salt water. If you have been in the sea, rinse your watch well with fresh water.

Want some more information about your Urban Ace watch and water resistance? Then look at: What does 5 ATM mean?

Urban Ace has 3 different sized watches. 40mm, 42mm and 45mm. The size says something about the diameter of the watch. Do you have a smaller wrist then it might be nicer to choose a 40mm or 42mm watch watch? In the end it is not about the diameter of the watch, but about what you find beautiful on your wrist!

Choose your watch size below:

Would you like more information about the diameter of your watch clock?
Then look at: watch diameter .

Urban Ace watches are made of the best materials. If you buy an Urban Ace watch, you can be sure that you will enjoy it for a long time!

Do you want to know if your watch is made of sapphire glass? And what the differences are between sapphire glass and mineral glass? Then look at: Watches sapphire glass men

Do you want to know why we choose 316L stainless steel? Then read our blog on: 316L stainless steel watches