Exchanges and Returns
Not satisfied with your order?
Not satisfied with your order? We are very sorry and would love to hear what we can do to make you happy.
You can return your order up to 14 days and we will ensure that the purchase price is credited to your account within 7 working days of receiving the return!
- Products must be returned in their original condition including labels and tags.
* We reserve the right to refuse returned items if it is suspected that the item has already been used or damaged through no fault of our own.
Is your product faulty?
Please contact our customer service immediately: info@urbanace.nl
What should I keep in mind?
- A return shipment must have a Track and Trace code. The sender is always responsible for the shipment.
- Once we have received the shipped orders, the amount will be transferred to your account within 3 working days.
Return form
- For the return form, please contact our customer service: info@urbanace.nl
Not satisfied with your order? We are very sorry and would love to hear what we can do to make you happy.
You can return your order up to 14 days and we will ensure that the purchase price is credited to your account within 7 working days of receiving the return!
- Products must be returned in their original condition including labels and tags.
* We reserve the right to refuse returned items if it is suspected that the item has already been used or damaged through no fault of our own.
Is your product faulty?
Please contact our customer service immediately: info@urbanace.nl
What should I keep in mind?
- A return shipment must have a Track and Trace code. The sender is always responsible for the shipment.
- Once we have received the shipped orders, the amount will be transferred to your account within 3 working days.
Return form
- For the return form, please contact our customer service: info@urbanace.nl